Customer Support Templates
Refund, escalation, lost-order, upsell-from-support, and NPS-detractor responses — formal, friendly, or warm.
For support leads and solo founders handling tickets. Every template comes in three tones so the same response fits a Series A SaaS or a candle subscription.
What's inside
- Refund response templates (granted, partial, denied) in three tones
- Escalation acknowledgement and follow-through copy
- Lost-order / shipping-delay scripts
- Upsell-from-support patterns — only when it's actually a fit
- NPS detractor recovery sequences
Files you'll receive
Every kit ships with the four standard formats — SKILL.md, an optimization pack, a Custom GPT prompt, and a per-platform quick start — plus the reference docs specific to this kit.
- · SKILL.md
- · memory.md
- · optimization-pack.md
- · custom-gpt-instructions.md
- · quick-start.md
- · templates/refunds-and-escalations.md
- · templates/lost-orders-and-upsell.md
- · playbooks/nps-detractor-recovery.md
$14
One-time, lifetime access. Download instantly after checkout.
Tools we recommend with this kit.
Hand-picked companions to the kit's workflow. Lumenari customers tend to use these alongside the prompts inside.
- Cursor
The IDE built for pairing with AI. Lumenari kits drop into Cursor as project rules and instantly upgrade its output.
- Notion AI
Notion with AI baked into every page. Great for storing Lumenari prompts as a team knowledge base.
- Perplexity Pro
AI-native research assistant with sources. The fastest way to validate a prompt's assumptions before you ship.
Disclosure: we may earn a commission from links in this section. We only recommend tools we use ourselves.